Dealer Code of Conduct

1 Core Values

Always act honestly and transparently in all business dealings.

Prioritize buyer satisfaction and address concerns promptly.

Treat all buyers, fellow dealers, and staff with dignity and respect.

Strive for the highest standards in vehicle quality and service.

Accurate Descriptions:
All vehicle specifications, features, and conditions must be accurately described.
Authentic Photos:
Only use actual photos of the specific vehicle being sold. Stock photos or photos of similar vehicles are prohibited.
Fair Pricing:
Prices must be accurate and competitive. Misleading pricing practices are not allowed.
Disclosure of Defects:
Any known defects, accident history, or mechanical issues must be clearly disclosed in the listing.
Timely Updates:
Listings must be updated or removed promptly when vehicles are sold or no longer available.

Prompt Response:
Respond to buyer inquiries within 24 hours during business days.
Professional Communication:
Maintain professional and courteous communication at all times.
Honest Answers:
Provide truthful answers to all buyer questions about vehicles.
No Pressure Tactics:
Avoid high-pressure sales tactics that may make buyers uncomfortable.

Clear Documentation:
Provide all necessary documentation for vehicle ownership and transfer.
No Hidden Fees:
All fees must be disclosed upfront. No last-minute surprise charges.
Honor Commitments:
Honor all agreed-upon prices, terms, and conditions.
Safe Transactions:
Conduct all transactions in safe, verifiable environments.

The following activities are strictly prohibited and will result in immediate account suspension:

Listing vehicles you do not own or have authority to sell
Tampering with odometers or concealing vehicle history
Selling stolen or salvage vehicles without disclosure
Using fake reviews or testimonials
Bait-and-switch tactics
Discrimination against buyers based on ethnicity, gender, religion, or other protected characteristics
Fraudulent financial practices

All dealers must maintain their verified status by:

In case of disputes with buyers, dealers agree to:

Violations of this Code of Conduct may result in:

If you have questions about this Code of Conduct or wish to report a violation, please contact us:

AutoSense Africa Dealer Support